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Frequently Asked Questions
Questions, answered.
What if my cat ignores it?+
Every order includes a catnip sachet and a 7-day retraining card. Rub the catnip into the pad, put it where she already scratches, and move it once she's using it. If she's still on the couch in 30 days, the Couch Amnesty Guarantee has you covered.
Does the cardboard make a mess?+
Some shavings, yes — that's the pad doing its job. The arch shape catches most of it and it vacuums up in seconds.
How long does a pad last?+
Depends on the cat. Most owners swap it every few months. Refill blocks are available in 2-packs.
Is it stable? My cat launches at things.+
The wide arch footprint keeps it planted. It's built to be pounced on.
Will it fit a big cat?+
It's 22 inches wide and 18 inches tall, and comfortably handles cats up to 20 lbs. There's a size photo with a large cat in the gallery.
How fast is shipping?+
Ships from the US, typically 3–7 business days.
What's in the Play Kit?+
Feather wand, catnip sachet, and a spare refill block — $22.85 of value, free with every order.
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